Solve Staffing Challenges with Experienced & Cost-Effective Remote Front Desk Officers

Finding skilled front desk staff for your practice can be challenging and expensive. NPwise offers a better solution - remote front desk support that is both affordable and experienced in handling the administrative tasks of your practice.

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Reduce operational costs while ensuring every
administrative task is handled

At NPwise, we specialize in delivering virtual front desk assistants who are trained to manage all your administrative tasks seamlessly. From appointment scheduling to patient inquiries, our team ensures that your practice operates smoothly, allowing you to focus on providing excellent care. Whether you're a growing startup or an established practice, our tailored services are designed to meet your unique needs, helping you reduce costs while maintaining the highest level of operational efficiency.

Handle Incoming Patient Calls

We handle patient inquiries, ensuring your patients feel heard and cared for from the first call

Patient Retention & Referral Coordination

We strengthen patient relationships by ensuring retention, managing incoming referrals, and maintaining communication with referring providers

Prescription & Lab Orders

We assist with processing prescriptions and lab orders accurately, ensuring timely completion without delays

Appointment Scheduling and Rescheduling

We manage your calendar by scheduling and rescheduling appointments, reducing no-shows and optimizing your time

Telehealth Assistance

We facilitate telehealth visits by managing the technical aspects and ensuring a smooth experience for both provider and patients

Medical Records Requests

We handle medical record requests from patients, hospitals and third parties

Insurance Eligibility Verification

We ensure that every patient is covered before they step into your office, so you get paid for each visit

Patient Intakes

We efficiently register patients and collect their demographic and insurance information

Co-Pay and Deductible Collection

We handle billing inquiries and ensure timely collection of co-pays and deductibles, improving your practice's cash flow

For Front Desk Services

Why Choose NPwise?

Experience the perfect blend of affordability and expertise with our virtual front desk assistants. We manage staffing, payroll, and training, so you can focus on your practice while saving on overhead costs.

Client Satisfaction
Client Satisfaction 98%
Success Rate
Success Rate 96%
Timely Completion
Timely Completion 100%

How It Works

Simply share the specific needs of your practice and the type of remote front desk support you're looking for, and we’ll match you with a trained, experienced professional. Our remote front desk team is proficient in all aspects of healthcare administration, from appointment scheduling to collecting copays, ensuring your practice runs efficiently and your patients are well taken care of.

Assess Your Practice Needs

We'll start by understanding the unique needs of your practice, whether it's handling calls, managing records, or coordinating referrals. We will assess the call volume and workload to tailor our services to fit your specific requirements.

Find the Right Fit

We will hire a highly vetted remote front desk assistant with the experience and skills tailored to your practice’s unique needs and specialties.

Smooth Onboarding

Your new virtual assistant will integrate into your workflow, handling daily tasks with the professionalism and expertise your practice deserves.

Don't lose patients over administrative hassles - let us handle them for you.

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Why Choose Us for Front Desk Services?

Don't let administrative tasks slow you down. Hire a virtual front desk assistant today and focus on what you do best—caring for your patients.

Affordable Pricing

Cut your operational costs by more than half. Our virtual front desk assistants provide the experience of a full-time in-house resource at a fraction of the cost.

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No Long-Term Commitment

Flexibility is key. There are no long-term contracts, allowing you to scale up or down based on your practice's needs.

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Trained and Experienced

Our assistants are highly trained in healthcare administration and are equipped to handle the complexities of your operations.

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Affordable Pricing Plan

Front Desk Packages

Flexible pricing to meet your practice's needs, from part-time support to full-time coverage and custom solutions.

Part-Time Virtual Assistant

$ 800 per month
  • 4 hours a day
  • Perfect for Start-ups
  • Ideal if your monthly collections are below $5K
  • Handle day-to-day administrative tasks
choose plan

Full-Time Front Desk Officer

$ 1600 per month
  • Answer Incoming Calls
  • Collect Co-pays & Deductibles
  • Handle Patient Intakes
  • Verify Eligibility & Benefits
  • Coordination with Labs and Pharmacies
  • Handle Day-to-Day Administrative Tasks
choose plan

Assistant for Administrative Support

$ 1000 per month
  • Medical Record Requests
  • Prior Authorizations
  • Eligibility and Benefits Verification
  • Chart Prep
choose plan

Hear from Our Satisfied Clients

Curious about our results? Check out what our clients have to say. 

What Our Clients Are Saying

See why healthcare professionals trust us for their practice needs. 

From the very beginning, team was incredibly knowledgeable, responsive, and efficient. They guided me through every step of the process, ensuring that all my documentation was accurate and submitted on time.

Felicia Hassan PMHNP-BC

NPwise provides a complete suite of service. From billing to credentialing and everything in between, their comprehensive support has been indispensable. The value they offer is incredible, making it easy to rely on them.

Amelia Wilson FNP-BC

My experience working with the staff of NPwise has been nothing short of amazing. They are very knowledgeable, professional, and well versed in what they do. They single handed pull my practice together from the ground up.

Marilyn M. MSN, APRN, PMHNP-BC

I can’t say enough about how NPwise has transformed our practice. They handle everything from credentialing and billing to front desk tasks, making our workflow so much smoother and more efficient. It’s been a huge relief.

Ojedele Adebayo APRN

Front desk support from NPwise has been exceptional. The resource assigned to our practice handles everything with remarkable efficiency. Her ability to manage tasks has made a positive impact on our operations.

Emily Thompson DNP, PMHNP-BC

As a new practice, I was worried about managing expenses, but NPwise made it so easy. Their affordable services took the stress out of billing and credentialing, letting me focus on growing my practice. Their services are affordable.

Sarah Miller APRN-BC
Years of Experience
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Nurse Practitioners
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States Served
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Success Rate
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Frequently Asked Questions

Our remote front desk team is trained to handle a variety of administrative tasks, including appointment scheduling, patient inquiries, insurance verification, co-pay collection, appointment reminders, and more. We tailor our services to meet the specific needs of your practice.

Yes, we ensure you work with the same virtual assistant long-term for consistency and a lasting relationship. If you’re ever unsatisfied, we can always provide a replacement to meet your needs.

We adhere to strict HIPAA compliance standards to ensure all patient information is protected. Our remote front desk team follows robust security protocols to maintain confidentiality and safeguard your data.

After assessing your practice’s needs, the entire process - from hiring to training - typically takes about a month. We ensure that your remote front desk assistant is fully trained and integrated into your practice’s workflow, providing seamless support from day one.

No, we offer flexible billing with no long-term contracts, allowing you to cancel anytime with 30 day's written notice.

Practice without boundaries


Connect now to see how our dedicated virtual assistants can take your operations to the next level. Schedule a consultation today!

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