Your Next Front Desk Officer is Just a Click Away

Our virtual front desk officers seamlessly handle all your practice's administrative needs, just like an in-house team—but at a fraction of the cost. Trained and experienced, they ensure smooth daily operations, allowing you to focus on patient care.

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Reduce operational costs while ensuring every
administrative task is handled

At Npwise, we specialize in providing healthcare practices with virtual front desk assistants who are trained to handle all administrative tasks efficiently. Whether you're a small startup or an established practice, our services are tailored to meet your specific needs.

Handle Incoming Patient Calls

Our assistants handle patient inquiries, ensuring your patients feel heard and cared for from the first call.

Patient Retention & Referral Coordination

Strengthen patient relationships by retaining them, managing incoming referrals & communication with referring providers.

Prescription & Lab Orders

Assist with processing prescriptions and lab orders accurately, ensuring no delays.

Appointment Scheduling and Rescheduling

They organize your calendar by scheduling and rescheduling appointments, reducing no-shows and optimizing your time.

Telehealth Assistance

Facilitate telehealth visits by managing the technical aspects and ensuring a smooth experience for both provider and patients.

Medical Records Requests

Our assistants handle medical record requests from patients, hospitals and third parties.

Insurance Eligibility Verification

We ensure that every patient is covered before they step into your office, so you get paid for each visit.

Patient Intakes

Seamlessly register patients and collect their demographic and insurance information.

Co-Pay and Deductible Collection

They will handle billing inquiries and ensure timely collection of co-pays and deductibles, improving your practice's cash flow.

For Front Desk Services

Why Choose NPwise?

Experience unbeatable affordability with our expertly trained virtual front desk assistants. We handle all staffing, payroll, and training, saving you time and all at a fraction of the cost.

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How It Works

Let us know the specific requirements of your practice and the kind of virtual assistant you need and we will provide you with a trained resource, experienced in healthcare front desk tasks and tailored to your specialty.

Assess Your Practice Needs

We'll start by understanding the unique needs of your practice, whether it's handling calls, managing records, or coordinating referrals. We will assess the call volume and workload to tailor our services to fit your specific requirements.

Match with a Virtual Assistant

From our pool of skilled professionals, we’ll select the best match for your practice, ensuring they’re trained in the specific tasks you require.

Smooth Onboarding

Your new virtual assistant will integrate into your workflow, handling daily tasks with the professionalism and expertise your practice deserves.

Don't lose patients over administrative hassles - let us handle them for you.

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Why Choose Us for Front Desk Services?

Don't let administrative tasks slow you down. Hire a virtual front desk assistant today and focus on what you do best—caring for your patients.

Affordable Pricing

Cut your operational costs by more than half. Our virtual assistants provide the expertise of a full-time in-house team at a fraction of the cost.

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No Long-Term Commitment

Flexibility is key. There are no long-term contracts, allowing you to scale up or down based on your practice's needs.

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Trained and Experienced

Our assistants are highly trained in healthcare administration and are equipped to handle the complexities of your operations.

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Affordable Pricing Plan

Front Desk Packages

Flexible pricing to meet your practice's needs, from part-time support to full-time coverage and custom solutions.

Part-Time Virtual Assistant

$ 800 per month
  • 4 hours a day
  • Perfect for Start-ups
  • Ideal if your monthly collections are below $5K
  • Handle day-to-day administrative tasks
choose plan

Full-Time Front Desk Officer

$ 1600 per month
  • Handle Incoming Calls
  • Collect Co-pays & Deductibles
  • Verify Eligibility & Benefits
  • Handle Day-to-Day Administrative Tasks
choose plan

Assistant for Administrative Support

$ 1000 per month
  • Medical Record Requests
  • Prior Authorizations
  • Eligibility and Benefits Verification
  • Chart Prep
choose plan

Hear from Our Satisfied Clients

Curious about our results? Check out what our clients have to say. 

What Our Clients Are Saying

See why healthcare professionals trust us for their practice needs. 

From the very beginning, team was incredibly knowledgeable, responsive, and efficient. They guided me through every step of the process, ensuring that all my documentation was accurate and submitted on time.

Felicia Hassan MSN, RN

NPwise provides a complete suite of service. From billing to credentialing and everything in between, their comprehensive support has been indispensable. The value they offer is incredible, making it easy to rely on them.

Amelia Wilson FNP-BC

My experience working with the staff of NPwise has been nothing short of amazing. They are very knowledgeable, professional, and well versed in what they do. They single handed pull my practice together from the ground up.

Hilma MSN, APRN, PMHNP-BC

I can’t say enough about how NPwise has transformed our practice. They handle everything from credentialing and billing to front desk tasks, making our workflow so much smoother and more efficient. It’s been a huge relief.

Nicole K. APRN

Front desk support from NPwise has been exceptional. The resource assigned to our practice handles everything with remarkable efficiency. Her ability to manage tasks has made a positive impact on our operations.

Emily Thompson DNP, PMHNP-BC

As a new practice, I was worried about managing expenses, but NPwise made it so easy. Their affordable services took the stress out of billing and credentialing, letting me focus on growing my practice. Their services are affordable.

Sarah Miller APRN-BC

Frequently Asked Questions

They can manage all front desk tasks, including patient calls, appointment scheduling, insurance verification, and more.

Yes, we ensure you work with the same virtual assistant daily for consistency and to build a long-term relationship. If you’re ever unsatisfied, we can promptly provide a replacement to meet your needs.

All our assistants are trained in HIPAA compliance and follow strict confidentiality protocols to protect patient information. We also sign non-disclosure agreements (NDAs) with both clients and vistual assistants to ensure complete data security.

Yes, our assistants are adaptable and can be trained on any system you use, ensuring a seamless transition.

No, we offer flexible billing with no long-term contracts, allowing you to cancel anytime.

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Practice without boundaries


Connect now to see how our dedicated virtual assistants can take your operations to the next level. Schedule a consultation today!

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